1. Scope and operator
MabarQueue is operated in Malaysia by LUQIEYYYDEV IT SOLUTION (“MabarQueue”, “we”, “us”). This notice applies to our website, creator dashboard, public queue pages, stream overlays, and related payment and webhook services.
2. Data we process
Creator account data
We process your email address, authentication identifier, display name, public handle, email-verification status, and—if you use Google sign-in—the profile details Google makes available to Firebase Authentication. Firebase handles passwords; MabarQueue does not receive or store your plain-text password.
Viewer, queue, and payment data
When a viewer joins or supports a creator, we may process a display name, optional email, in-game name and player ID, message, selected package, game credits, queue activity, amount, currency, payment reference, payment status, and timestamps. Some queue details chosen by the viewer are displayed publicly on the creator's queue or stream overlay.
Operational data
Our hosting, database, authentication, and payment providers may create technical records such as request logs, IP addresses, device or browser information, error details, and security events when needed to deliver and protect their services.
3. Why we use this data
- create and secure creator accounts and workspaces;
- publish creator pages, queue positions, and stream overlays;
- start, verify, fulfil, reconcile, and where applicable refund payments;
- keep transaction and creator-earnings records;
- prevent duplicate credits, abuse, fraud, and unauthorized access;
- provide support, diagnose faults, and meet legal or accounting obligations.
Where Malaysian data protection law applies, we process personal data for the service you request, with consent where required, for legitimate operational and security purposes, and to meet legal obligations.
6. How long we keep data
Account and queue data is generally kept while the related creator workspace remains active. We keep payment, ledger, security, and audit records for as long as reasonably necessary for reconciliation, disputes, fraud prevention, accounting, and legal obligations. Backup copies may remain for a limited period before being overwritten.
When data is no longer needed, we take reasonable steps to delete or anonymise it. A deletion request may not remove records we must retain by law or need to establish, exercise, or defend legal claims.
7. Your choices and rights
Subject to applicable law, you may ask whether we hold your personal data, request access or correction, withdraw consent, object to certain processing, or ask us to delete data. We may need to verify your identity and clarify which creator queue or payment your request concerns.
Viewers may also contact the relevant creator to correct a queue display name or remove a queue entry. Contact us if the request concerns MabarQueue's own records or cannot be resolved by the creator.
8. Security and children
We use access controls, server-side authorization, restricted database rules, signed payment callbacks, and environment separation to reduce risk. No online service can guarantee absolute security, so please use a unique password and tell us promptly if you suspect unauthorized access.
MabarQueue is not directed to children under 13. Creators and purchasers must be able to enter into the relevant agreement, or use the service with permission from a parent or legal guardian where required.
9. Changes and contact
We may update this notice when our products, providers, or legal obligations change. Material changes will be reflected by the date at the top of this page.
For privacy questions or requests, email support@mabarqueue.com.